General Terms & Conditions of Sale

GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale apply to all orders placed on the website Rose Chérie Paris.

The website is operated by SASU Rose Chérie Paris, registered in France, with its registered office located at 39 rue Mozart, 94400 Vitry-sur-Seine, France.

For any inquiry, customers may contact: contact@rosecherieparis.com

1. Products

Rose Chérie Paris offers made-to-order hats and accessories designed in Paris.

Each hat is made to order in Paris and may require up to 5 business days for production before shipment.

Due to the use of natural materials and screen display variations, slight differences in color, texture, shape or finish may occur. Such variations do not constitute defects.

2. Prices & Taxes

All prices displayed on the website are shown in the currency selected by the customer.

For customers located within the European Union, prices displayed on the website include the VAT applicable in the customer’s country once the delivery address has been entered.

For customers located outside the European Union, French VAT is automatically removed once the delivery address is entered on the website. Orders shipped outside the European Union are therefore invoiced excluding French taxes.

Customers outside the European Union may however be subject to import duties, customs fees, local taxes or clearance fees upon arrival of the parcel in their country. These charges are determined by local customs authorities and remain entirely the responsibility of the customer.

Rose Chérie Paris has no control over these charges and cannot predict their amount.

By placing an order on the website, the customer acknowledges and accepts responsibility for any customs duties, import taxes or additional fees required by the destination country.

Refusal to pay customs duties or import taxes does not constitute valid grounds for a payment dispute or chargeback.

3. Orders

Any order placed on the website constitutes acceptance of these General Terms and Conditions of Sale.

Rose Chérie Paris reserves the right to refuse or cancel any order in the event of suspected fraud, payment issues or abnormal activity.

4. Shipping & Delivery

Orders are shipped worldwide using tracked delivery services and require a signature upon delivery.

Once shipped, customers receive a tracking number by email and are responsible for monitoring the delivery status of their parcel.

Delivery times provided on the website are estimates only and may vary depending on the destination country, customs clearance procedures or carrier delays.

Rose Chérie Paris cannot be held responsible for delays caused by customs authorities, transport companies or events beyond its control.

5. Refused Parcels & Unclaimed Shipments

If a parcel is refused by the customer, returned due to unpaid customs duties or taxes, or remains unclaimed, the order may be refunded once the parcel has been successfully returned to Rose Chérie Paris.

Initial shipping costs are non-refundable.

Any return shipping fees, customs return charges or carrier fees incurred due to refusal or non-acceptance of the parcel may also be deducted from the refund amount where applicable.

6. Lost Parcels

In the event that a parcel is officially declared lost by the carrier, Rose Chérie Paris will offer either:

  • a replacement shipment of the order, or
  • a full refund.

7. Returns & Refunds

Customers have 14 days from the date of delivery to request a return.

Return requests must be submitted through the website contact form or by email at contact@rosecherieparis.com.

Returned items must be:

  • unused and unworn,
  • in their original condition,
  • without stains, damage, deformation or signs of wear,
  • returned with original packaging and accessories.

Items returned damaged, worn or unsuitable for resale may be refused.

Return shipping costs remain the responsibility of the customer unless the return is due to an error on the part of Rose Chérie Paris.

Refunds are processed using the original payment method once the return has been received and inspected.

8. Intellectual Property

All content present on the website, including photographs, logos, texts, designs and creations, remains the exclusive property of Rose Chérie Paris and may not be reproduced without prior written authorization.

9. Applicable Law

These General Terms and Conditions of Sale are governed by French law.

Any dispute relating to the interpretation or execution of these terms shall fall under the jurisdiction of the French courts.